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PORTFOLIO OF RECENT CLIENTS ANDOVER INN 29 ROOM FULL-SERVICE INN. Hired to perform a Feasibility Study for this Full Service Inn and campus landmark, located directly across from the Phillips-Andover Academy. After we decided the property was still feasible as an Inn, Phillips Academy, owners of the building, asked us to submit a proposal to lease the business. We were chosen for the project and proceeded to implement new reservation, POS and accounting software systems, hired staff, built the website and marketed the property nationwide. In the dining room, we created entirely new menus for breakfast, lunch and dinner, changed the wine list and developed a much needed relaxed service style in the way of a bistro dining concept. The Inn is going strong and keeping to our original staffing and P&L budgets. We were approached to renew our two-year lease after only six months of operation. COPPER BEACH INN 13 ROOM FULL-SERVICE INN. Hired by the offsite owner, Ian Phillips, to perform a variety of consulting assignments, including full scale management of the property, Chef and Innkeeper placement, software upgrades and operations oversight. We assisted in hiring most of the existing staff over the past four years, helped with training and installation of Accounting, Property Management (PMS) and Point of Sale systems (POS). During our oversight and management, the Inn achieved a Four-Diamond AAA rating, a Wine Spectator Award of Excellence, Admission into Select Registry and membership in Distinctive Inns of New England. We continue to consult with the Inn in an advisory capacity. GATEWAY LODGE 39 ROOM FULL-SERVICE INN. Hired by the new owner to assist during the owner’s initial Transition to this rural but elegant property in the forests of Northern Pennsylvania. We helped identify new key staff members, installed new property management and POS systems, set up online reservations, oversaw website changes, and managed restaurant operations. This included, staff training, a wine list overhaul, complete menu changes, revised sequence of service, table design and overall presentation. Everything at the Inn had become unmanageable and out of date. Our goal was to streamline the operation and make it more efficient and profitable through the use of high-quality systems and a well trained staff. We continue to work with this property and have made great strides with a smaller staff, better systems and a renewed focus on service. VICTORIAN LADIES 11 ROOM BED & BREAKFAST. Hired to assist new owners after their purchase of this beautiful Bed and Breakfast near downtown Newport, Rhode Island. Helped owners, who lived offsite, to get started as Innkeepers. We installed computer software systems, established accounting practices and implemented new website design and marketing programs. We also helped with identifying and hiring live-in Innkepeers. The Inn uses our chart of accounts and has sent us year end numbers showing their overall success. THE LATCHIS HOTEL 30 ROOM DOWNTOWN BOUTIQUE HOTEL. Room Downtown Boutique Hotel. This Greek revival Hotel and Arts center in downtown Brattleboro is home to three movie theaters, a live theater performance space, a restaurant and a number of commercial stores and business offices. We were hired to aid in the marketing of the rooms and increasing occupancy and rooms rates for the 30 room hotel. Other considerations were in room décor and amenity upgrades. We helped advise on the breakfast program, assisted in the online reservation program set up and gave direction in website design, hosting and promotion. We also helped establish their email marketing campaigns. We still work with the property in an advisory capacity and help with front desk training, long range planning and act as a liaison with online directories. VILLA ROYALE 30 ROOM FULL-SERVICE INN. We were hired by this luxury resort property in Palm Springs to do a one Year management term to help new owners, previous Innkeepers in New Hampshire, to establish the Villa Royale as a premiere property in California. We assisted in all aspects of the the business, hiring new staff and terminating inappropriate staff, develop the food service program and implementing accounting, PMS and POS systems. During out one-year stint, we achieved a Four-Diamond AAA rating, a Wine Spectator Award of Excellence and admission into Select Registry, none of which had been previously accomplished by the Inn. We are still hired on a periodic basis to upgrade and maintain the wine list, and submit entry to the Wine Spectator. CITY OF PITTSBURG PROJECTED BED & BREAKFAST. Performed a feasibility study on a proposed 8-room Bed and Breakfast as part of a $100 Million redevelopment project for the Marina in Pittsburg, California. The city plans to own the real estate and lease the Bed and Breakfast operations. Through a week long onsite visit and our feasibility study, we informed the city that 8 rooms was not viable in a lease operated situation and recommended they revise their plans to include at least 14, ideally 18, upscale guest accommodations. They have since asked that we consider managing the property for them and help oversee the design and build portion of the business. We are still working with them to help develop an exceptional Bed and Breakfast which should open in 2008. |
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